Frequently Asked Questions

Everything you need to know about your HELIOT EMIL experience.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions such as PayPal, Apple Pay, and Klarna for flexible financing.

What is your international shipping policy?

HELIOT EMIL offers worldwide shipping via DHL Express. Shipping costs and delivery times vary by destination, but most international orders arrive within 3-5 business days.

How can I return an item?

You may return your items within 14 days of receipt. All items must be in original condition with tags attached. Please use our online returns portal to generate a prepaid shipping label.

Are duties and taxes included in the price?

For orders within the EU, VAT is included. For international orders, duties and taxes are calculated at checkout to ensure a seamless delivery process with no hidden fees upon arrival.

How do I care for my technical garments?

Due to the industrial materials and custom hardware used in our collections, we recommend professional dry cleaning or hand washing in cold water. Specific care instructions are located on the internal garment label.

Can I cancel or modify my order?

To ensure rapid delivery, our warehouse processes orders quickly. You can modify or cancel an order within 1 hour of placement by contacting our customer service team.