Returns & Exchanges
HELIOT EMIL offers a 14-day return policy for all orders, provided items are returned in their original condition with all tags and industrial hardware intact. Please ensure all returns are processed through our dedicated digital portal to guarantee a smooth industrial-standard verification.
Initiate Return
Access our online return portal using your order number and email address to select the items you wish to return or exchange.
Packaging
Place the items in their original protective packaging, ensuring all signature hardware and technical labels are securely included.
Shipping
Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized carrier location.
Processing & Refund
Once our warehouse team has inspected the garment for quality compliance, your refund will be issued to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing